General FAQs
 
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 What can I bring?

  • Payment by card only, no cash sales.
  • Sealed plastic bottled water (still or sparkling) up to 1.5L in size. Empty translucent plastic bottles can be brought into the venue to use at our free water stations.
  • No BYO Food - there will be a selection of food trucks available to purchase from.
  • The event site is outdoors and may have some sloped and uneven areas. All due care should be taken to wear appropriate clothing for all weather and appropriate closed footwear for the terrain. We strongly suggest closed shoes and do not recommend thongs or sandals.
  • Bring sunscreen and a hat! There are no sheltered areas - come prepared for rain or shine.
  • If the forecast is for rain, please bring a poncho or raincoat, umbrellas are not permitted.


What are prohibited items?

  • No chairs, camping chairs, deck chairs, trolleys, picnic rugs or bean bags. This is a general admission standing venue only.
  • BYO food.
  • Alcohol, non-alcoholic drinks - this includes juice, soft drinks, sports drinks (the only exception is sealed plastic bottled still or sparkling water up to 1.5L in size) – these are licensed events, alcohol is available for purchase. Empty translucent plastic bottles can be brought into the venue to use at our free water stations.
  • Metal cutlery, including cheese knives.
  • Selfie and Go Pro sticks.
  • Aerosols, sunshades, tents and tables.
  • Umbrellas, even if it’s raining.
  • Glass - this includes wine glasses, jars, or any other containers or items made of glass
  • Professional cameras (including SLR's & any camera with a removable lens) and sound and video recording equipment. For full details read the answer to 'Can I bring my camera or sound and video recording equipment?' below.
  • Pets (other than approved service dogs)
  • No hard coolers, eskis, cooler bags larger than 26L (cabin sized).
  • There will be a security check at the gate and prohibited items will be confiscated. Roundhouse Entertainment does not take any responsibility for confiscated items.


What ticket types are available?
Live At The Gardens is a General Admission venue.

Only purchase tickets through Ticketmaster. Ticketmaster are the authorised ticketing agency to sell tickets for Live At The Gardens.


Can I bring the kids?
Events at Live At The Gardens are Licensed, All-Ages. Everyone requires a paid ticket excluding babes in arms 24 months and under. Patrons under 18 must be accompanied by a parent or adult guardian at all times.
 

Whilst we allow children to attend, please give some consideration as to whether the environment is right for them. Some performers may have content and/or lyrics which you may consider inappropriate for children and as a licensed event alcohol will be available to patrons 18 years and older.

For parents considering bringing a baby to Live At The Gardens- bringing your baby is entirely your prerogative, however not recommended, for both the child's wellbeing and safety, and your enjoyment of the show.

Please note there is no shade or protection from sun or rain.


Can I bring a dog?
Guide dogs, hearing dogs, or registered assistance and companion animals are allowed on site. For patrons attending with a guide or service dog, we ask that handlers carry appropriate identification/accreditation for the dog and for the dog to wear at all times their identification coat and harness/lead. Please register your service dog in advance by emailing us at info@liveatthegardens.com.au. Please visit our Accessibility Guide here for more information.  

No other dogs or animals of any kind are permitted to any Live At The Gardens events.


Where can I park?
Street metered car parking for up to four hours is generally easy to find close to entry gates. Please note that parking conditions vary according to nearby events. The City of Melbourne enforces parking restrictions in the area.

Disabled parking bays are marked on the Interactive Map. Please visit our Accessibility Guide here for more information.


Can I bring my camera or sound and video recording equipment?
Professional cameras and video and recording equipment are not allowed.

Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It's up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff.

Media and professional photographers must arrange accreditation through info@liveatthegardens.com.au


Is First Aid available?
Yes. Please ask Security, Event staff or First Aid officers for help. There will be a first aid service attending every event. Please consider others as well as your own safety. If someone is in need of medical attention please let Security, Event staff or First Aid know so they can help.


Are passouts available?
No passouts (except in the case of adverse weather conditions or in an emergency).


What if it rains?
If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear. Umbrellas are not permitted.

The decision to cancel a show will be made as early as possible but may not be made until the morning of the show. In the event of inclement weather patrons should check this website BEFORE departing for the show.

We will also send out notifications via email and SMS. Please ensure your contact details with Ticketmaster are up to date when purchasing a ticket.


Can I smoke?
Only in the designated Smoking Areas which are sign posted at every venue.


Will the program times or artists be likely to change?
Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.


Where is Lost Property?
If you find or lose something - please go to the merchandise tent during the event.


Accessibility Information
Please visit our Accessibility Guide here for more information.


Besides driving what are the transport options to and from venue?
Bus: Route 605 (Stop: Melbourne Observatory/Birdwood Avenue. It is a 200m walk from the bus stop to Observatory Gate.)

Tram: Routes 3/3a, 5, 6, 16, 64, 67 and 72 (Stop: 19 - Shrine of Remembrance/St Kilda Rd. It is a 650m walk from the tram stop to Observatory Gate.)

For detailed public transport information, visit Public Transport Victoria.


Bike Parking
Designated bicycle paths along the Yarra River and Melbourne CBD lead to Melbourne Gardens. Please note that the riding of bicycles and electronic scooters in the gardens is not permitted.

Dedicated bicycle parking is available near Observatory Gate, next to the visitor centre.


What are the Food options onsite?
There will be a broad offering of food vendors onsite at all events. Every attempt is made to ensure all dietary requirements are catered for by the contracted food vendors


Ticketing FAQs


Ticket Types
General Admission (GA): This is an unreserved area that is based on a first-come, first-served basis. Chairs and picnic rugs are NOT permitted. When purchasing a General Admission ticket, you may be quoted a row and seat number, however these are for inventory purposes only and do not reflect an actual seat or location.


Disability Tickets
Please visit our Accessibility Guide here for more information.

Ticket Conditions of Entry

  • Roundhouse Events (“Events”) are Licensed All Ages. EVERY patron must have a ticket regardless of age, and under 18 patrons must be accompanied at all times by a responsible adult with their own ticket. This is a licensed, loud music event, staged over a long time: we strongly recommend that this event is suitable for adults only.
     
  • Tickets cannot be refunded or re-sold. Defaced tickets will not be accepted. Even if you have proof of purchase, lost tickets will not be replaced or reissued. Your ticket is your responsibility.
     
  • If it rains, the Event will still be held. The Event will only be abandoned if the Promoter deems the conditions dangerous. Refunds (whole or in part) will only be available at the point of purchase, if an Event is abandoned or cancelled. The decision to cancel an Event will be made on the date of the Event.

 
Will tickets be available at the gate?
If not sold out prior, tickets will be available for purchase at the gate.


Can I get a refund or Exchange?
Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.

If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. In the event of cancellation all refund details will be clearly posted on our website.


Who do I contact if I have an enquiry regarding my ticket order/purchase?
Please contact Ticketmaster in regard to your ticket purchase including any tickets purchased during the a member presale. Contact Ticketmaster here.

You can also login to your My Ticketmaster account to your view your order.


General Information


Can I use any of the images/content from the Live At The Gardens website for my own purposes?

You must not use any Roundhouse Entertainment trademarks, images, names, or logos without the prior written permission of Roundhouse Entertainment. Any other trademarks, product names, company names, logos or images within the Roundhouse Entertainment Sites are the property of their respective owners and may not be used without the prior written permission of their respective owners.


Social Media Community Guidelines
These guidelines have been put in place to help create and maintain a safe environment across a day on the green’s social media channels.

By accessing a Live At The Gardens social media channels, you agree to comply with these guidelines, as well as the terms of any of the social media platforms themselves.

We ask that you are courteous, kind and respectful of all members of our community and their opinions when posting videos, pictures or comments.

We reserve the right to determine, at our discretion, whether contributions to our social media channels breach our guidelines.

  • Any user content that includes any of the following will be hidden or deleted:
  • Anything that is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety.
  • Anything sexually provocative, sexist, exploitative or degrading or demeaning in any way
  • Anything misleading, deceptive, false or incorrect
  • Anything off-topic, irrelevant or unintelligible
  • Anything containing advertising material that constitutes SPAM
  • Anything illegal or that breaches anyone’s intellectual property rights
     

We also reserve the right to, without notice, restrict or block a user’s access to our social media community where necessary.

Any comments, pictures, videos or other material uploaded by users do not necessarily reflect a day on the green’s views or ideals. We don’t warrant the accuracy of any statements made by users on our social media channels. We’re also not responsible for, nor do we endorse, any user-generated content posted on our social media channels.

Any comments, pictures, videos or other material posted on the Live At The Gardens social media channels may be re- posted or shared by a day on the green in future marketing materials, and by posting you consent for us to do so.



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Aboriginal and Torres Strait Islander cultures have honoured and celebrated the role of music and songlines for over 60,000 years. Roundhouse Entertainment acknowledge and pay respect to all Traditional Custodians of Country, including the lands on which we work, and our artists create and perform.

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